Q. What is your return policy?
If you are displeased with an item you receive, you may return the item. The item may be returned as long as it is in its original, unopened packaging within 7 days of the delivery date for a full refund. There are no exchanges or refunds on any item that has been used.
All returns that are open or do not have the original packaging are subject
to a 15% fee of the original cost of the item. Shipping charges will not
be reimbursed except in the case of a shipping error on the part of 1stPerfume.com.
Q. What if my order is damaged or short?
For any claims on damaged items or other problems with your order please
notify customer service. You must fill out the "return form " specifying your complaints or concerns to "return form link". 1stPerfume.com reserves the right whether or not to offer refunds.
Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 24-48 hours after you received the order. Please notify Customer Service by
Please hold on to all packaging material in case an inspection is necessary.
Q. How can I return or exchange an item? Please contact us by email and await further instructions.
Q. What do I do, if you shipped me the wrong item?
We apologize in advance if we accidentally shipped you the wrong item.
If this, happens please Phone us at (718) 423-7555.
After the first contact, we will still need you to send a confirmation
via email; please send email to info@1stPerfume.com
Q. What do I do, if I received an item that's damaged?
We apologize in advance if the item you received is damaged. Please keep
the damaged item and contact us via Phone us at (718) 423-7555.
After the first contact, we will still need to have a confirmation sent
via email; please send email to info@1stPerfume.com
